New DOT rule to mandate airline refunds for delays and lost luggage

New DOT rule mandates airline refunds for delays and lost luggage

Airline passengers may soon breathe a sigh of relief. The U.S. Department of Transportation (DOT) is set to introduce new regulations. The regulations will require airlines to provide automatic refunds for canceled or significantly delayed flights, and lost baggage. Under the new rule, airlines will need to compensate passengers and cover expenses for issues within their control. Such issues as mechanical delays, without the passenger footing the bill, are considered within their control.

The announcement by the DOT is groundbreaking. After all, this is the first time airlines could be mandated to provide such comprehensive consumer protections. Currently, few airlines offer compensation for airline-caused delays or cancellations. The upcoming rulemaking will ensure mandatory passenger compensation and amenities to assist travelers when airlines cause flight disruptions.

According to U.S. Transportation Secretary Pete Buttigieg, when an airline is responsible for a flight cancellation or significant delay, it’s only fair that they cover costs like meals, hotels, and rebooking. The proposed rule is a response to the DOT’s continued efforts over the past two years to enhance the passenger experience and hold airlines accountable. The specifics of the rule will include clear definitions of what constitutes a controllable cancellation or delay.

This new policy aims to provide transparency and financial protection to passengers, ensuring they’re better shielded from losses due to controllable delays and cancellations. For more detailed information on these upcoming changes and current passenger rights, travelers can visit the DOT’s expanded dashboard, FlightRights.Gov​ (transportation)​​ (transportation)​.

New DOT rule mandates airline refunds for delays and lost luggage

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